Common FAQs
Can I pick up my order?
We are an online shop located in the Hills District of Sydney (northwest), we deliver goods to you through our contracted specialised courier.  Pick up is AVAILABLE by arrangement only. 
How long do I have to wait for my order? and How long do I need to book in a cake?
All our goods are baked to order to ensure that you are receiving the freshest goods on delivery. Please allow 1-3 days prior to receiving your order. We will advise and contact you via email or phone should there be any delays in delivery. For all celebration and theme cakes, we appreciate if you could please book in early. We accept orders months before your nominated date. Minimum two weeks would be appreciated. Rush orders will be charge a fee.
Can I purchase your goods at some retailers?
At the moment, we have a stockists across Sydney. Please check under our stockists page as we update this regularly.
Note that they may not have our entire product range in store. We will continue to expand our stockists so you can always enjoy our healthy treats wherever you are! For celebration and theme cakes, please order directly with us.
Do you cater for special events?
Yes we do, please contact us via email or phone so we can discuss your requirements.
Why don't you have prices for your bespoke celebration cakes?
We pride ourselves in providing you the best, premium celebration cakes in Sydney whilst still providing you the healthy cake possible. Each cake is made individually to your preference (flavour, size and design) so we don't offer one specific price per cake. Every cake is bespoke to your own requirements
What is the PRICE RANGE for your CELEBRATION and THEME cakes?
  • Basic Celebration Cakes
    • 4 inch cakes - from $65​
    • 5 inch cakes - from $95
    • 6 inch cakes - from $120
    • 7 inch cakes - from $135
    • 8 inch cakes - from 155
  • Designer/Theme Celebration Cakes
    • All prices are dependent on cake flavours, size and design.  Design requests play a key role in dictating the price of each cake. We take pride on designing your cakes which can take hours of love and dedication. All cakes are handmade with love.
    • As a guide:
      • One Tier layered cakes - prices start from $200
      • One Tier Cakes with handmade clay models from $250
      • Two Tier Cakes from $350
      • All other, please directly contact us via email: info@organicwhisk.com.au 
Do you deliver to my area? What are your rates?
We are expanding our delivery area everyday. We can deliver to the greater Sydney area. As a rule of thumb, below if the current rates of our courier:
From Dural, NSW:
0-10 kms: $15.00
10 - 20 kms: $20.00 - 25.00
20-30 kms: $25.00 - $35.00
30-50 kms: $35.00 - 40.00
We know delivery rates are a vital part of your online order process and we are always trying to negotiate rates with our courier.
We are offering delivery free areas within the Hills District.
What cards do you accept as your payment method?
We use eWay Payment gateway on our site and we accept American Express, Visa and MasterCard.
 
 
What ingredients do you use?
We only source the best, natural and premium organic ingredients in Australia and globally. We only use the most natural, NON-GMO, organic ingredients we can source wherever possible. We DO NOT use substitutes to cut on costs. All MAIN ingredients are listed under INGREDIENTS. Any questions, please let us know.
Can I request to not use a certain ingredient if I am allergic to it?
We will try our best to cater for your request although there maybe times we cannot satisfy your request as we don't want to sacrifice the quality of our products. We can alter the the type of sweeteners we use (e.g. Maple Syrup, Honey etc..) and also type of milk we use - should you be sensitive to it (e.g. exchange almond to coconut milk).
Are all your products GLUTEN FREE?
Yes, all our products are grain free and gluten free. Not only they are gluten free, they are also dairy freerefine sugar free and paleo-friendly. We also offer VEGAN Products 
What makes your products UNIQUE to other gluten free, healthy desserts out in the market?
We pride ourselves with providing the best organic dessert product in the market. All our products only use the most natural ingredients we can source in Australia. We don't use any artificial ingredients to our products like  'xanthan gum' or 'guar gum'. We only use 100% organic, dairy free and refine sugar free ingredients to all our products . We believe in transparency and the importance that everyone have the right to know what they are consuming hence we have listed all our ingredients.
Most gluten free products in the market may contain a high amount of refine sugar to balance taste and flavour and some artificial additives to have a longer shelf life, improve texture and provide a more appealing colour. We believe that gluten free and vegan products DOES NOT always equate to HEALTHY, it is important to know what you are consuming hence please always ask for the ingredients.
And the BEST THING OF ALL is ALL OUR PRODUCTS tastes like a 'NORMAL' Dessert and would not know the difference or EVEN BETTER!
What is the shelf-life of your products?
We recommend to consume the products within 5 days refrigerated. However our products can last up to 7-10 days in the fridge. 
All products are best consume at room temperature.
Can I freeze your products?
You may freeze our products however we do not guarantee the highest quality upon consumption.
Do you sell wholesale and how can I be a retailer?
Yes we do, please contact us via email or phone so we can discuss your requirements. Please complete our online wholesale application form found at our HOME PAGE section.
Do you participate and go to markets around Sydney?
Yes we do, please follow us on Instagram or Facebook as we provide regular updates through these sites
Any other questions?
Please contact us anytime and we will endeavour to answer all of your questions.
EMAIL: info@organicwhisk.com.au
ORGANIC WHISK

Organic | Grain Free | Gluten Free | Dairy Free | Refine Sugar Free | Vegan Options

Sydney, Australia

ABN 64 635 773 125